jiteac Privacy Policy

jiteac collects personal data from you through several channels: directly when you register an account or contact support, automatically when you interact with the platform, and occasionally from third-party sources such as payment processors and identity verification providers. The table below categorises the types of personal data we collect and the primary source of each category.

jiteac does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information. If any such data appears incidentally in a document you submit for KYC purposes, it is not extracted, stored separately, or processed beyond what is necessary to confirm your identity.

jiteac processes your personal data only where a lawful basis for doing so exists. For each processing activity, at least one of the following legal bases applies: performance of the contract between you and jiteac; compliance with a legal obligation; our legitimate interests in operating a safe and sustainable platform; or, where required, your explicit consent.

2.1 Contract Performance

The majority of data processing on jiteac is necessary to deliver the services you have signed up for. Without processing your identity data, contact data, and financial data, we cannot create and operate your account, process deposits and withdrawals via bKash, Nagad, or bank transfer, settle bets or game outcomes, provide customer support, or send you account-critical communications such as withdrawal confirmations and security alerts.

2.2 Legal Obligations

jiteac is subject to obligations under anti-money laundering (AML) standards and responsible gaming requirements. To comply with these obligations, we process your identity and financial data for KYC verification, transaction monitoring, fraud detection, and age verification. We may be required to retain certain records for a statutory minimum period even after your account is closed.

2.3 Legitimate Interests

jiteac relies on legitimate interests as the lawful basis for processing that is reasonably necessary for the operation of a responsible online gaming platform and that does not override your fundamental rights. This includes: detecting and preventing fraud, bonus abuse, and collusion; improving game performance and platform stability through technical and usage analytics; conducting responsible gaming monitoring to identify players who may be at risk; and maintaining security logs to investigate and respond to platform incidents.

2.4 Consent

Where processing is not required for contract performance, legal compliance, or legitimate interests, jiteac will ask for your explicit consent before proceeding. Activities that rely on consent include: sending promotional emails and SMS notifications about bonuses, seasonal offers (e.g., Eid promotions, Pohela Boishakh special events), and BPL/IPL cricket betting highlights; placing non-essential analytics or advertising cookies on your device; and sharing aggregated usage data with third-party analytics providers beyond what is required for platform security. You may withdraw consent for any of these activities at any time via your account notification settings.

jiteac does not sell your personal data. We share data with third parties only where necessary to provide the services described in this policy, meet a legal obligation, or protect the platform and its users from harm. All third-party processors are subject to written data processing agreements that restrict them to processing your data solely on jiteac's documented instructions.

3.1 Categories of Recipients

• Payment service providers: bKash, Nagad, Dutch-Bangla Bank (Rocket), Upay, City Bank, BRAC Bank, and card processing networks (Visa, Mastercard) receive the minimum financial and identity data necessary to execute or verify a transaction.
• Identity verification providers: Third-party KYC platforms that validate government-issued identity documents and cross-reference watchlists receive identity data and document images solely for verification purposes.
• Game software providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe receive a pseudonymous player identifier and session token to load and operate game sessions. They do not receive your full name, email, or payment details.
• Fraud and security platforms: Third-party risk management and device fingerprinting services receive technical data (IP address, device identifiers, browser attributes) to assess fraud risk associated with account activity.
• Analytics providers: Aggregated and, where applicable, anonymised usage data is shared with web analytics platforms for platform performance monitoring and product improvement. No identifiable personal data is shared for analytics purposes without your consent.
• Legal and regulatory authorities: jiteac may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law or in response to a lawful request.

3.2 International Transfers

Some of jiteac's third-party processors operate servers or offices outside Bangladesh. Where personal data is transferred internationally, jiteac ensures appropriate safeguards are in place — such as standard contractual clauses, adequacy decisions, or equivalent data protection commitments — to ensure your data receives a level of protection consistent with this policy.

jiteac uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, detect fraud, and — with your consent — measure how players interact with the site so we can improve it. A cookie is a small text file placed on your device by your browser when you visit a website. It does not give jiteac access to your device or files beyond what the cookie itself stores.

4.1 Cookie Categories

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, load-balancing cookies, and responsible gaming control flags. They cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your language preference, display settings, and cashier currency selection across sessions. Disabling these will not prevent access but may degrade your experience.
• Analytics Cookies: Collect aggregated data about page visits, session duration, and feature usage to help us understand how the platform is used and where improvements are needed. These are only placed with your consent.
• Security & Fraud-Prevention Cookies: Used to detect unusual access patterns, identify devices associated with fraudulent activity, and protect your account from unauthorised access. These are treated as strictly necessary for account security purposes.

4.2 Managing Cookies

You can manage non-essential cookies through your account notification and privacy settings. You may also configure your browser to block or delete cookies at any time; however, blocking strictly necessary cookies will prevent you from logging in and using account features. Note that clearing cookies will log you out of your current session and remove any saved preferences.

4.3 Third-Party Cookies

Game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) may set their own session cookies within the game frame to operate their software. These cookies are governed by the respective provider's own privacy policy. jiteac does not have access to or control over cookies set by third-party game iframes beyond what is disclosed in those providers' policies.

jiteac implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No security system is impenetrable, but jiteac applies industry-standard best practices across all platform layers.

5.1 Technical Safeguards

• All data in transit between your device and jiteac servers is encrypted using TLS 1.2 or higher.
• Passwords are stored using a salted cryptographic hash — jiteac staff cannot retrieve your plaintext password under any circumstances.
• Financial data (payment method details, bank account numbers) is tokenised at point of entry and stored only in tokenised form — jiteac does not store full card numbers or mobile banking PINs on its own servers.
• Database access is restricted to authorised systems and personnel via role-based access controls and multi-factor authentication.
• Platform infrastructure is monitored 24/7 for anomalous access patterns, with automated alerts triggering immediate investigation.

5.2 Your Responsibilities

Account security is a shared responsibility. You are responsible for keeping your jiteac username and password confidential, not sharing your account credentials with any other person, logging out of your account when using a shared or public device, and notifying jiteac support immediately if you suspect that your account has been accessed without your authorisation. jiteac will never ask for your password via email, live chat, or phone.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, jiteac will notify affected players via the registered email address on their account without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps jiteac has taken to address it.

jiteac retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. The following retention periods apply to each major category of personal data we hold.

Once a retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to you. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and research purposes without further restriction.

As a jiteac account holder, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, contact the jiteac privacy team using the details in Section 08. jiteac will respond to all verifiable privacy requests within 30 calendar days of receipt.

If you have a question about this Privacy Policy, wish to exercise one of your privacy rights, or believe that jiteac has not handled your personal data in accordance with this policy, please contact the jiteac privacy team using the details below.

Privacy Team Contact

• Email: [email protected] (subject line: "Privacy Request")
• Live Chat: Available 24/7 on jiteac.net — select "Privacy & Data" from the support topic menu
• Response time: Acknowledgement within 2 business days; full response within 30 calendar days

When submitting a privacy request, please include your registered username or account email address, a description of your request or concern, and any relevant dates or transaction references that will help us locate the correct records. Do not include your account password or payment PINs in any written communication to jiteac.

Complaints

If you are not satisfied with jiteac's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. jiteac is committed to cooperating fully with any regulatory investigation relating to the handling of personal data.

Policy Updates

jiteac reserves the right to update this Privacy Policy at any time. Material changes — those that meaningfully affect your rights or how we process your data — will be communicated by email to your registered address at least 7 days before the change takes effect. The version number and effective date at the top of this page always reflect the current published revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms.