Responsible Gaming at jiteac

jiteac operates as an entertainment platform. For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, online casino games and cricket betting represent an enjoyable leisure activity. We are proud to be part of that entertainment. At the same time, jiteac fully acknowledges that gambling carries a risk of harm for a minority of players, and we take that risk seriously.

Our responsible gaming programme exists to make sure that every tool a player needs to stay in control is available, accessible, and easy to use — without friction, without judgment, and without delay. We do not place barriers between you and your protective controls. If you want to reduce your deposit limit, the change is immediate. If you want to self-exclude, the process takes less than five minutes and takes effect the same day.

jiteac staff who interact with players — in live chat, email, or any other channel — are trained to recognise indicators of problem gambling behaviour and to respond with empathy, relevant information about the tools available, and referrals to professional support organisations where appropriate. No player will ever be discouraged from using any responsible gaming feature.

jiteac is strictly for adults aged 18 and above. This is a firm policy with no exceptions. It applies to every game, every bet, every bonus, and every promotional offer on the platform — including free-play demonstrations of real-money games.

Verification process

Upon registration, all players are required to submit a valid government-issued identity document confirming their date of birth. Accepted documents include the Bangladesh National ID Card (NID), a valid passport, or a Bangladesh Driving Licence. Where the submitted document does not clearly confirm that the applicant is 18 or older, the account will remain in a restricted state — meaning no deposits, no real-money play, and no withdrawals — until the verification is completed to jiteac's satisfaction.

Underage accounts

If jiteac identifies or receives a credible report that an active account is held by a person under 18 years of age, the account will be suspended immediately and permanently. Any real-money balance in the account will be refunded to the original deposit source after deducting any winnings generated — winnings are not paid out to underage players under any circumstances. All personal data associated with the account will be retained only for the duration necessary to complete the refund and will then be deleted in accordance with our Privacy Policy.

jiteac provides a comprehensive set of player-controlled tools designed to help you maintain oversight of your gaming activity and enforce the boundaries that suit your personal circumstances. All tools are available directly from your account settings — no need to contact support unless you prefer to do so.

Self-exclusion is the most powerful responsible gaming tool available on jiteac. It is designed for players who have concluded that they need to step away from gambling entirely, either for a defined period or permanently. jiteac treats all self-exclusion requests with the utmost seriousness and processes them without delay.

How to activate self-exclusion

1. Log in to your jiteac account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Select your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or Permanent.
3. Confirm your selection. The exclusion takes effect immediately — you will be logged out and will not be able to log back in for the duration of the exclusion.
4. Alternatively, contact the 24/7 support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request" and a team member will action it within 1 hour.

What happens during self-exclusion

• Your account is locked and inaccessible for the full exclusion period.
• All marketing and promotional communications are immediately suppressed.
• Any pending withdrawals at the time of exclusion will be processed to your registered bKash, Nagad, or bank account within the normal processing timeframe.
• jiteac will take reasonable technical measures to prevent re-registration under a new account during the exclusion period.
• You will not be contacted by jiteac for any commercial purpose during the exclusion period.

Returning after a time-limited exclusion

When a time-limited self-exclusion period expires, your account is not automatically reactivated. You must contact jiteac support to request reactivation. Before reactivation, jiteac will ask you to confirm that you wish to return to play and will provide information about the responsible gaming tools available to you going forward. A minimum 24-hour reflection period applies between the expiry of the exclusion and any account reactivation.

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs — whether you notice them in yourself or in someone close to you — may indicate that gambling has moved beyond entertainment and become a harmful pattern. None of these signs on their own constitute a diagnosis, but any combination of them warrants honest self-reflection and, where appropriate, professional support.

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider your gambling behaviour over the past 12 months. If you answer "Yes" to three or more questions, we strongly encourage you to contact the jiteac support team or one of the external organisations listed in Section 08.

Protecting children and young people from exposure to online gambling content is a shared responsibility between jiteac and the adults in their lives. jiteac's technical controls are robust, but no platform-side measure is a substitute for parental awareness and household-level supervision.

Guidance for parents and guardians

• Do not share your jiteac login credentials with any family member, regardless of age.
• Log out of your jiteac account fully when you have finished playing, especially on shared devices such as family smartphones or tablets.
• Consider enabling parental control software on devices that are accessible to children. Free tools such as Net Nanny, Qustodio, and built-in Android/iOS Screen Time controls can be configured to block gambling-related websites and apps.
• Keep your bKash and Nagad mobile banking PINs secure and do not store payment credentials in a browser that minors can access.
• Talk openly with children about the nature and risks of online gambling in age-appropriate terms.

Reporting a suspected underage account

If you have reason to believe that a person under 18 years of age has accessed or registered a jiteac account — including your own account without your knowledge — contact jiteac support immediately at [email protected] with the subject line "Underage Account Report". jiteac will investigate the report, suspend the account pending investigation, and notify you of the outcome within 5 working days.

jiteac encourages any player who is concerned about their gambling behaviour — or the behaviour of someone they care about — to seek support without delay. The following organisations provide confidential, non-judgmental assistance to people affected by problem gambling. All contact details below are provided as plain text for reference; please use your own device to search for current contact information.